Dynamic Bicycles 14 day satisfaction guarantee
We’re confident that you’ll love your Dynamic Chainless bike. In fact we’re so confident we’ll let you ride one as your own for a full 14 days and if you don’t like it, simply email us at Dynamic Bicycles Limited and we’ll pick it up from you free of charge for a full refund! You will need to keep the original box to send it back in.
The 14 day test ride is available on all bikes bought from Dynamic Bicycles Limited so long as the price paid included a discount no greater than 5%. Your test ride starts on the date of delivery and you must notify us within the 14 days of delivery that you intend to return the bike.
Please note: Bikes must be packaged safely in the same packaging used to deliver the bike to you. Please retain packaging in the event of a return. A replacement box can be provided at a cost of £30.
Our 14 day test ride is available on any bikes delivered to the mainland UK excluding the following postcodes:
IV, HS,KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25
If you live in these areas but are interested in a 14 day test ride please contact us before purchasing.
The 14 day test ride is not available on bikes shipped outside of the UK.
What do I need to do to return my bike?
Just email us within 14 days of receiving your bike and we will arrange to have the bike picked up from you. You must use the original packaging and the bike should be disassembled in the same way that it arrived. This will usually involve removing the handlebars, pedals, front wheel and seat post.
A surcharge of £30 will be applied for bikes returned without the original box.
Condition of the bike
We want you to be able to fully test and enjoy your bike during the 14-day trial period so take it out on roads or trails, give it a good ride, and make sure you are 100% happy with your Dynamic Chainless bike - we are that confident that you will love it!
To remain eligible we ask you adopt a fair usage frame of mind and ensure there is no damage to the bike other than the usual minimal wear you would expect from a bike ridden for 14 days or a few rides. For health and safety reasons, the bike must be clean! Bikes returned dirty, will incur a £25 surcharge. Dynamic Bicycles accepts, that it's difficult to remove every spot of dirt, but please make an effort to return a clean bike.
What if my bike is a cycle to work purchase?
Due to the complex nature of employers’ payment methods, any bikes purchased through a cycle to work scheme are not covered by our 14 day test ride.
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